Your customer service experience is of the highest importance
We promise to respond to your request as soon as possible, we like to keep our clients updated with our progress every step of the way and we always promise to go the extra mile.
How you can contact us
There are many ways our customers may contact us, simply call our local offices on 01343 613999 or 01463 213999 to verbally log an engineer visit or toner request. You can email your request where it will be promptly logged and acted upon or simply submit a request on line via our website.
Although we are happy to hear from you
Our equipment monitors consumables such as image units, transfer belts, toner consumption amongst other things automatically. This generates an email directly to our office when the life of such consumable units has reached 10% remaining or lower. This allows us to proactively maintain your equipment with minimal administration from you the customer. Highland Copiers has dynamically pioneered the first photocopier service app in the Highlands. Customers can simply visit the app store and download the app to make ordering toners, requesting an engineer, submitting meter readings and find out current special offers even easier.
Our engineers have a vast range of experience in the digital print and document scan industry. Our team receive continual training at the dedicated Develop training schools based at Heathrow and Ripponden. Our Engineers are trained on the full range of multifunctional devices, from our new recruits to our engineers with over 38 years experience, we take pride in our service standards.
We do not contract our customers into minimum billing volumes. Our service is simply a pay for what you use quarterly in arrears, with no fixed term. We do not have any early termination service charges and our service covers all labour, toner, emergency call outs and parts for your equipment.
Highland Copiers Ltd has become the first photocopier supplier in the Highlands to have invested in the development in app technology. Pioneering this technology in the Highlands for Highland Copiers customers means once the app is downloaded customers can request a toner, request an engineer, submit meter reading and keep up to date with special offers, all at the figure tips of your phone, tablet or ipad via the app.